Effort Data - M&S - Applications

Recording Application M and S Metrics

You can record metrics data either : -

Without effort data, you will not be able to perform any significant benchmarking analysis. If only the total hours is known, then enter just the Total Hours. If the hours of effort are known for each of the Maintenance and Support Activities then please enter the details. Click derived for SCOPE to sum the values into the Total field.

If however the breakdown is known then please also enter this in the separate fields. Please enter as much detail as possible.

Maintenance Effort

Maintenance Effort is time spent on activities and tasks required to keep a system operational after its implementation into Production. Maintenance tasks are categorized as follows:

Support Effort

Maintenance and Support Team Size - The number of people (in whole numbers) regardless of their availability who are assigned to maintenance and support of this application.